Casino Hosting / Player Development

Are you satisfied with the revenue being produced by your marketing team?

Is your operating plan working as you would hope? 

Are your casino hosts driving revenue as you would hope? 

Do you have the right staffing? 

Are your casino hosts and player development personnel adequately prepared before they hit the casino floor?

Do they understand their job duties and how to execute them?

Are they held accountable? 

Do they have the tracking systems, technology, and tools to do their jobs?

Do they display the leadership qualities you expect from a casino host team?

Do they understand the new era of web based mail and how they can help fulfill this vital need?  

Are you satisfied with the feedback and communication within your casino host team?

Do they operate as a team?

Are your team leaders trained to hire personnel who will improve your operations and revenue?

Call today and I will customize a week of consulting that will enable your casino host team to be truly successful. I am also available to hire and train new teams and show the team leaders how to build their team successfully. 

SUMMARY OF QUALIFICATIONS

·         Ethical and professional with well developed skills for marketing and sales; ability to oversee entire project development and management by blending differing personality types, backgrounds and age groups into a smooth running production team.

·         Cost effective and results oriented.  Experienced in negotiations, oral presentations, and new business development.

·         Articulate, creative, innovative; professional appearance and communication skills.

    Proven ability to maintain confidential profitable client relationships.

    Successfully opened two casinos - Foxwoods 1992 & MGM Grand at Foxwoods 2008

FOXWOODS RESORT AND CASINO

Mashantucket, CT

(largest casino in the United States)

Casino Host Manager / Senior Executive Host, May 24, 1998 – October 18, 2008

·         2006 Supervisor of the Year for Foxwoods Resort and Casino

• Hired and Trained Assistant Managers, Casino Marketing Hosts for Opening of MGM.  Operationally started both the Casino Host Department and the Dream Rewards Club at MGM.  This included 6 Asst. Managers of Casino Marketing who     oversaw the Casino Host Department and the Dream Club, 9 Casino Hosts, and over10 Marketing Representatives for the Dream Club.  After opening, I was instrumental in handling needed reorganization of departments which included hiring another Assistant Manager who was directly responsible for the oversight of the Dream Rewards Club.

• Hired, trained, and supervised Casino Hosts and Executive hosts for Foxwoods. This included on average 16 Executive Hosts and 40 Casino Hosts.

• Maintained positive morale for hosts and executive hosts.

• Established positive customer relations on the floor.

• Established policies and procedures for the departmental manual.

• Conducted yearly evaluations for all Executive Hosts and consulted on Casino Host evaluations.

• Made decisions on all hosts’ requests for vacation & personal days off.

• Planned weekly schedule for casino host department.

• Evaluated monthly non-gaming reports for host department.

• Evaluated effectiveness of all Executive Hosts and Casino Hosts using production reports.

• Generated slot machine exception reports for daily income audits.

Foxwoods, Executive Marketing Host, 1996 – 1998

·       Supervised a large team of casino hosts. (up to 94 Casino Hosts and Executive Hosts within the department)

·       Established positive customer realtions on the casino floor.

Foxwoods, Casino Marketing Host, 1993 – 1996

·         Maintained a high caliber customer base by emphasizing good public relations on the casino floor, including developing personal relationships with customers.

·         Determined the amount of complimentary service to be awarded to each casino customer based on computer analysis of individual play activity, including trend and projection analysis.

Foxwoods, Sales and Marketing, 1991 – 1993

·         Developed operational procedures for marketing department for grand opening of Foxwoods Casino (February 1992), including group sales, direct mail, and bus marketing.

·         Planned initial promotions for marketing department.

·         Traveled to meet and work with regional tourism and transportation entities to establish relationships and to create Foxwoods as a year-round destination, including planning promotions and policies. 

·         Developed relationships with and combined promotions with area hotels to accommodate customers. 

Barbara Sullivan
CRM Specialist
Casino Host and Player Development Training
P.O. Box 767
Niantic, CT. 06357
b- 866-822-7306
f - 860-691-0066
info@SullivanCasinoConsulting.com
 

Nick Ippolito formulated, designed and executes this uniquely branded curriculum (one on one training and seminars) in telemarketing casino guests. This curriculum is not only formulated and designed specifically for calling casino guests but it’s also completely host friendly. Nick has 20+ years of extensive experience in player development, casino marketing, slot marketing, telemarketing, national casino marketing and branch office management. He teaches the techniques required for capturing the attention of the guest, controlling the conversation, proper communication with the guest, being invited back to market them and ultimately closing the sale. We also teach the skills required to communicate efficiently with spouses, family members, administrative assistants, etc. and how to leave voice mails that get responses. What used to work in the casino marketing industry doesn’t produce the same results anymore.

Competition is fierce and the economy is tough.  Direct mail and player relationships are not enough to survive.  Inactive play is higher than ever yet your rate of obtaining NEW players is low.  This is the market you must capitalize on!

Please contact Euro-Asia Consulting for additional information or contact Nick at <ippoliton@gmail.com>.

Jim is a veteran casino executive with approximately 30 years of hands on casino experience. During his tenure he has held various operational & financial positions, has developed and ensured compliance with federal, state & local regulations including Title 31 requirements.

He has completed consulting assignments at Casino Del Sol in Tucson, AZ where he evaluated, made recommendations and assisted in the implementation of their Title 31 Compliance Program and at the Greenbrier Resort in White Sulpher Springs, WV. There he developed & provided documented Internal Controls, Standard Operating Procedures & a training program for Cage Operations & Finance staffs. He also consulted & advised on the design, layout of the temporary & permanent facility.

He was named President & COO of the Foxwoods Casino Philadelphia project in August 2007. In this role he was involved in all aspects of the pre-development of the facility.

Jim served as the Director of Operations for Foxwoods Development Company, where he analyzed, developed and managed new gaming operations.  He evaluated existing gaming properties, set up new gaming operations, recruiting and hiring gaming operations management, formulated operating policies and procedures.

He joined Foxwoods Resort Casino in January 1998 after a successful 16-year career in Atlantic City, NJ with the Sands Hotel & Casino and the Trump Castle Casino.  While with the Sands, Jim held various operational and financial positions including Front Office Manager, Valet Manager, and Assistant Director of Hotel Operations, Assistant Hotel Controller and Director of Cage Operations. Jim also served as Director of Hotel Operations with Trump Castle Casino.

At Foxwoods Resort Casino he served as Executive Director of Casino Accounting Operations division including Casino Cage, Coin Operations, the Pit Clerk department and Count Room Operations. He has overseen a staff of more than 1,000 employees and developed and ensured implementation of procedures assuring compliance all federal, state & local regulations including chairing their Anti-Money Laundering Committee.  

Jim is a graduate of Richard Stockton College of NJ with a Bachelor of Arts Degree in Accounting.  He has been licensed in multiple jurisdictions and a guest speaker at various colleges.

Contact Jim at 860-859-7891

E-mail: jldougherty777@comcast.net