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Steve Karoul is a recognized casino consultant with 35 years of hands-on experience with the best casinos both within the United States and internationally. He is also an authority on all aspects of casino marketing. Steve has lived in numerous countries and has conducted casino marketing activities in well over 100 countries around the world.   He is an author, a lecturer and an educator who often injects his own hands on experiences and openly shares his ideas and thoughts with fellow industry executives. Telephone +(1-860) 536-1828 or or see

As a frequent flier who has conducted business in well over 100 different countries around the world I have had the pleasure and sometimes displeasure to fly on so many different airlines that I cannot even remember them all.  I have flown the Concorde, First Class, Business Class, Economy, Helicopters and even in the cockpit with the crew in an extra jump seat.  (No it wasn’t an American carrier.)  I do want to take a moment to thank American Airlines and to also wish them good luck and much success with their new merger with US Airways which is another great airline.  American Airlines has always been there when I needed them.  They offer great service which is not easy today as well as some really great staff within so many different departments. Keep up the great job.  I am looking forward to the new merger as well as the availability now of 336 destinations in 56 different countries.

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Dear Stephen Karoul,
AAdvantage®  Number: xxxxxxxxx
As a valued member of the American Airlines AAdvantage® program, you may have already heard from Tom Horton about our exciting and historic news as we and US Airways announce plans to come together to create a new American Airlines.For nearly two years, American has been hard at work, building a strong foundation by transforming our fleet with the largest aircraft order in history, modernizing the travel experience and refreshing our iconic brand. With this next step, we boldly continue our journey by combining our airlines.The combined company will retain the iconic American Airlines brand, and together we plan to create a premier global carrier that provides customers with access to more choices across a larger global network.As Tom said in his letter, together we will be better equipped to offer you an expanded global network with more than 6,700 daily flights to 336 destinations in 56 countries by maintaining all the hubs currently served by both airlines. The new American is expected to enhance our existing loyalty program benefits through expanded opportunities to earn and redeem miles across the combined network. We will also continue to give our customers options for travel and benefits both domestically and internationally through continued membership in the oneworld® Alliance. As they do today, our oneworld partners will offer our customers access to a range of destinations, airline choices, and mileage earning and redemption opportunities.

At this time, American and US Airways will remain separate companies and each company will maintain its current loyalty program — our AAdvantage program and US Airways Dividend Miles. I want to assure you that your AAdvantage miles are secure and existing miles will continue to be honored. Likewise, your elite qualifying miles and your elite status, including lifetime status granted under the Million MilerSM program are secure and remain intact. In addition, you will continue to earn miles through existing AAdvantage participating companies and you will be able to redeem those miles for the same great awards — flights, upgrades, car rentals and hotels just to name a few.

The AAdvantage program, including the elite program and its various facets such as lifetime status, upgrades, and bonus mileage, are intact, and as an AAdvantage elite status member, you will continue to enjoy unparalleled benefits through one of the largest and most popular loyalty programs in the world and you can continue to book, track and manage flights and your AAdvantage account on

Ultimately, the combined company is expected to offer members more opportunities to earn and burn miles from an expanded global network of routes and partnerships, unmatched redemption options including flights, hotels, car rentals, vacation packages, one-way awards, lounge memberships, and much more.

We expect the transaction to close in the third quarter of 2013, subject to customary approvals and closing conditions, and I will keep you updated throughout the process. In the interim, I invite you to visit for more information.

I speak for everyone at American when I say we remain committed to providing an exceptional travel experience with you, our customers, positioned firmly at the center of everything we do. Thank you for your continued loyalty, and we look forward to continuing to serve you.


Suzanne L. Rubin
President — AAdvantage® Loyalty Program